I love budget flights. I’m willing to deal with the lack of allocated seats (barely) and no service and having to pay for every single thing on the flight. But this is getting too much.
Twice now, Tiger Airways emails me and drastically changes my flights. Not delayed for an hour or two. But they change it from a 7am flight to a 4pm flight both ways. It’s ridiculous! Is this market practice for budget flights?
I understand flight delays due to weather or technical difficulties. But Tiger’s reason was “Due to the increased demand for other Tiger Airways destinations, we had to make some changes to our flight schedule. As a result, the departure time of your Tiger Airways flight between Singapore and Krabi has changed.”Ridiculous!
With these nearby destinations, the timing is everything, because one tends to go on a weekend here and there, so arriving in the evening instead of morning loses a day of your 2 or 3 day trip. That is significant.
They will lose me as a customer if this persists. They are rather irresistable with all the many routes they are taking up and their publicized low prices. But soon enough, people will start to understand the actual cost of those low prices because it will signal, as it does to me now, that their schedules are highly untrustworthy. I have found that Jetstarasia has been far far better: they allocate seats, prices hardly differ and they have never changed my flight. I will as far as possible avoid taking Tiger Airways, even when I have to pay more for another flight. I think Tiger Airways is testing the consumer’s patience.
Tiger Airways, you suck and I’m letting everyone know about it.